Terms & Conditions

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A 30% retainer (non-refundable deposit) is required to confirm your order and reserve your date of service*.

As we're a small family business, we purchase supplies for your order as soon as we receive the retainer to ensure on-time delivery.

 

Please keep in mind the balance is due 7 days before the date of service. Any changes made to your order after payment of your retainer may incur a surcharge.

 

If you choose to cancel within 24 hours of delivery, a 50% cancellation fee will be charged. If cancellation is due to inclement weather or pandemic related, we can issue a store credit to be used on any future event date available within 3 years, or issue you a refund minus retainer.

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​Please note we have a minimum spend requirement of $200.

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We will always ask permission before posting photos of customers on our social media.

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​*Your date of service is only reserved when we have received your non-refundable deposit/retainer.

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By paying any portion of your invoice you are agreeing to these terms and conditions.

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Prices subject to change.

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Frequently Asked Questions

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How far in advance do I need to book?

While we can sometimes accommodate late bookings, it's best to book with us as soon as you have an event date to make sure we have availability. The closest to an event date we advise to leave it is around 2 weeks before, as we may need to order in supplies. Any later and we may need to charge a rush fee.

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Why is the deposit non-refundable?

Ordering in supplies takes time so we order and purchase supplies as soon as we receive your deposit to make sure they are ready to go on your event date. A lot of times the supplies are unique to your event and we may not be able to re-use them. Refunds outside of our policies can only be given in extenuating circumstances.

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Is your business insured?

Yes, we are covered with public liability insurance.

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How long do you need for set up?

Depending on the set up, a minimum of one hour is ideal.

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